Delivery & Return Policy

  • will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE. Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
Delivery Conditions:
  • The following delivery and payment conditions apply to all current and future business transactions whether they are mentioned expressly or not.
  • The acceptance of a delivery or partial delivery means that these delivery and payment conditions have been accepted.
The Time of Delivery
  • Same Day delivery is applicable on the orders placed before 2 PM on working days.
  • Our aim is to deliver within 24 hours. We reserve the right to send partial deliveries. For whatever reasons, sometimes deliveries might be delayed. These incidents are most likely out of hands, but we promise to do our best to get your order to you on time. Please allow a grace period of at least 14 days.
The Shipment Condition
  • Please inform us immediately if your delivery appears false, incomplete, or defected. Immediate action will be taken by customer service, otherwise we are freed from defect responsibility. How can we know unless you tell us?
Price & Payment
  • We accept payments in AED.
  • The delivery statements remain with us until the payment has been made in full. Eventual copyright or similar protection rights for the delivered statement remain ours. User rights are fully passed on the client in an agreed framework.
  • The legal guarantee deadlines apply. The guarantee is limited to our judgment of improvement or substitute delivery. You have the right to claim cancellation of the contract, when the improvement or the substitute delivery has failed. Liability is limited to the agreed-upon sales price. Liability for eventual damage due to defects, especially those claims for lost earnings, are eliminated as far as we are not charged with intent or negligence.
  • The following points are to be taken into consideration for the applicability of guarantee claims:
  • The delivery documents and invoice are to be included.
  • The article of complaint is to be presented to us with a detailed defect description.
  • Defects which occurred due to incorrect handling, storage or return do not apply to the guarantee claims.
  • Defects which occurred due to third-party influences cannot be charged to thus do not apply to the guarantee claims.
  • The transportation company must be informed immediately in the case of transportation damage.