Frequently Asked Questions

   

What is LinKarta?
LinKarta is your online destination for smart shopping in the UAE. We offer the best selection of the most desirable brands and deals at affordable prices, all delivered for free directly to your doorstep

Do you have a showroom?
LinKarta is our showroom. We operate exclusively online, however, we do have a warehouse and an administrative office based in Dubai

Do I need to have a membership with LinKarta in order to shop?
LinKarta is a membership-free shopping destination. Shop at LinKarta.

Do I have to pay for LinKarta membership?
Joining LinKarta is absolutely free. There is no joining fee nor obligation to buy

What are the terms and conditions?
You will find these on our website by clicking on the Terms and conditions link in the footer of our main page

How can I shop at LinKarta?
If you would like to order an item or deal from our website, please select the desired product and quantity (how many), and add it to your Shopping cart. After confirming your selected purchases, choose your shipping address and preferred payment method. After purchase, you will receive an email confirming your order and containing an order number for tracking purposes

Can I order by phone?
Orders are taken solely online. However if you should encounter any difficulties our Customer Support Team will be more than happy to help you. You can visit us on Customer Support Centre or dial (800)-linkarta

How do I subscribe to your daily news letter?
Subscribe to our newsletter for the latest deals by entering your email and  clicking on the (Subscribe) button on our main page and you will receive our daily news letter with our latest offers to your registered email address

Why don't I get any information about the daily offers despite signing up to the website?
We recommend that you save the email address  in your address book to prevent any of our emails from going to your spam folder

How is it possible for LinKarta to offer such affordable prices?
LinKarta provides members with authentic top brands through its global expert sourcing team and a close collaboration with brand owners and their authorized distributors to offer the best prices to our customers

How is the original price determined?
We determine the price with identical or similar products offered for sale elsewhere. The original price does not necessarily represent the retail price in every market

How do I know that the Product is authentic?
All our merchandise is 100% authentic and comes directly from authorized distributors or carefully selected suppliers. We have a quality assurance team that checks the authenticity of each product we sell on LinKarta

Do you have a minimum price for an order?
No, there is no minimum price for an order

Can I order an item that is sold out?
When an item is sold out, there is no more available stock of that item. However please place a “Pre-Order” and We will notify You when the product is available, also You can keep checking our website on a daily basis because we might source additional quantities. You may also suggest the items or deals you would like to see at  LinKarta on our social media page in the near future

How can I be sure that my privacy will be protected?
LinKarta online transactions are based on the highest security technologies and protocols “DigiCert SSL”. We value our members and respect their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. All promotional emails that we send have an easy unsubscribe feature that allows you to remove yourself from future mailings

How can I cancel my membership?
We are always sorry to lose a valued customer and in these unusual circumstances, we are keen to receive feedback from you in the hope that we could improve our service to you and to future members. To provide your comments and enable to action your request, please visit the Contact us page.

How do I unsubscribe from the emails I receive from LinKarta?
At the bottom of each email newsletter there is a link which takes you directly to an ‘unsubscribe’ page

I received a damaged item. What do I do?
Contact our Customer Support Team providing your order number and tell them about the damage and defect. They will be more than happy to assist you

How can I cancel my order?
Please click on Contact us or give us a call 800-Linkarta. Please remember to provide us with the order number

What forms of payment are accepted?
LinKarta offers multiple payment options. We accept payment by debit card and credit card both (VISA and MASTER Cards). Moreover, we accept PayPal and Cash On Delivery payment, and Credit Card on Delivery.

Are my payments and all other transactions secured?
Yes. LinKarta accepts credit card and debit card payments through a secure online server. All transaction data is sent over the highest security rating any web page can possibly attain. You can be assured that your data is secure at all times

How are my items shipped?
We package your orders manually at our LinKarta warehouse. We have our own express delivery as well as a partner courier company who will contact you before delivery to confirm your address and time of delivering to assure your order makes it to your doorstep

How do I track and check the status of my orders?
If you wish to follow up on the status of your order, you can log in to your account and click on “My Account” tab and then “Your Orders”. You will then see a current and past list of your purchases with a status update. Alternatively, you can contact our Customer Support Team who will be happy to look into your order and update you on its delivery status

What should I do if something is missing?
If, contrary to expectations and despite the most careful work of our employees, an item is missing, you should contact our Customer Support Team and they will endeavor to fix the problem for you as quickly as possible

What should I do if I forget my password?
Never worry about that; it happens to the best of us! Below the login field, you will find a link named "Forgot Password". Click on the link and type in the email address you used to register. Once you click "Submit", we will send an auto-generated email to your registered email address that will explain to you how to change your password

How can I change my password?
Go to "My Account". You can easily change the current password under the “Account Settings” section

How can I change my address?
Go to "My Account" page, Address section. You will see your personal information and can update it. Once you click "save", your address will automatically be updated in our system

How do I contact the Customer Support Team?
Our team of multilingual (English, Arabic and Russian) Customer Support Agents work Sunday to Thursday from 9:00 am until 6:00pm Dubai time. You can reach our Customer Support Team in several ways :

    Online: If you wish to contact our Customer Support Team, please click on Contact us to send us a message and one of our agents will respond back at the earliest.  http://linkarta.com/en/contact-us 
    Call: You can call one of the following numbers during working hours: UAE toll-free 800-LinKarta

I am a brand owner or authorized distributor. How can I sell my items on LinKarta?
New partners are most welcome at LinKarta. If you wish to sell your products or deal on our website please click on  “Be Our Supplier” Page

I am a journalist or a member of the press. How can I contact LinKarta?
Please click on Contact Us to send us a message on Customer service page.